Privacy Policy

Last updated: 8 November 2026

Who we are

Flossy's Fairy Floss & Popcorn is run by Attitude Foods Group Pty Ltd (ABN 24 745 339 339), which also trades as Snax With Attitude. "We", "us" and "our" in this policy mean that company. This policy explains what personal information we collect, why we collect it, who we share it with, and how you can see it, correct it or complain. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We collect what we reasonably need to serve you, run our business and learn what our customers want:

• Orders, hires and quotes: your name, email address, phone number, delivery and billing addresses, organisation name if you give one, what you order or hire, and any notes you add.
• Hire bookings: the details we need to deliver, set up and collect the equipment, and any card authority or booking terms you agree to.
• Trade, school and wholesale accounts: your organisation's details, the contacts you give us, and anything you send with your application.
• Payments: card payments go through Stripe, our payment provider. We do not keep full card numbers on our website. If you save a card for hires or a trade account, Stripe holds the card details. If you pay by bank transfer, we see the name and reference your bank sends with the payment.
• Our checkout questions: at checkout we may ask who your order is for, what it is for, how it will be used, and whether there is anything you wish we sold. If you choose to tell us more, we may also ask when your event is or how often it runs, the name of your school, club or group, which machine you will use, and about how many people it is for. Answering is up to you. Skipping changes nothing except the $5 thank-you discount, and the extra questions do not change the $5 at all.
• When you contact us: what you tell us by email, phone, text message or our contact form.
• When you use our website: technical details such as your IP address, approximate location, browser and device, the pages you visit, and cookies (see "Cookies and website data").

We collect most of this directly from you. Sometimes we get it from others, for example a delivery company confirming a delivery, or your school or club when they order on your behalf.

Why we use it

• to take, deliver, set up and support your orders, hires and quotes;
• to take payment, send invoices and statements, and run trade accounts;
• to answer your questions and handle returns, refunds, complaints and warranty claims;
• to learn what to stock and how to help customers like you, and to choose which of our emails and offers suit you (our checkout questions);
• to send you offers, if you have agreed or the law allows (see "Marketing emails");
• to keep our website, accounts and payments secure and stop fraud and spam;
• to meet our legal duties, such as tax and consumer law.

Marketing emails

We send offers to people who have agreed to receive them, and to existing customers where the Spam Act 2003 allows it. If you take the $5 thank-you for answering our checkout questions, you agree that we can email you about your order and send you our offers.

Every marketing email names us as the sender and has an unsubscribe link. We stop within 5 business days of you unsubscribing. Unsubscribing does not stop emails about orders, hires or accounts you have with us.

Who we share it with

We do not sell or rent your personal information, and we do not give it to advertisers. We share only what each one needs to do its job for us:

• Stripe, for card payments and saved cards;
• Westpac, our bank, for payments made to us;
• delivery companies such as Australia Post, so they can deliver your order;
• Zoho, our email provider, which sends and stores our emails;
• MailerLite, which sends our offer emails to people who have agreed to receive them;
• Cellcast, our text message provider, for delivery and hire messages;
• our website host, Cloudflare (which protects the website) and our backup storage, which keep the website and its records running and safe;
• MYOB, our accounting software;
• eBay, only if you buy from us on eBay;
• Google Analytics (see "Cookies and website data");
• our accountant and professional advisers, when they need it.

We may also share information when the law requires or allows it, for example under a court order or to prevent fraud.

Information stored overseas

Some of our providers, including Stripe, Google, Cloudflare, Zoho and MailerLite, store or process information outside Australia, including in the United States and other countries where those providers operate. We use well-known providers and take reasonable steps to make sure they keep it secure.

Cookies and website data

Cookies are small files your browser stores. We use them to keep the site working (your cart, checkout and sign-in) and to understand how the site is used. We use Google Analytics, which places its own cookies and tells us which pages are visited and how; we do not send it your name or email. You can block or delete cookies in your browser, but the cart and checkout need them to work.

Keeping it safe

Our website uses encryption (https). We limit access to customer records to staff who need them for their work, and card details stay with Stripe. If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as the law requires.

How long we keep it

We keep your orders, invoices, account details and checkout answers (linked to your order and email address) as your customer history, and at least as long as tax and consumer law require. We keep a record of what you agreed to about marketing emails so we can show what you agreed to and when. If you choose "Remove the $5 and my answers" before you place your order, none of your answers are saved and you have not agreed to our offers.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing admin@flossysfairyfloss.com.au. We will reply within 30 days. If you have an account, you can also update your details in My Account.

Questions and complaints

If you have a question or a complaint about how we handle your information, email admin@flossysfairyfloss.com.au or use our contact page. We will reply within 30 days. If you are not happy with our answer, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.