F.A.Q's

Raspberry is our classic. Each size has its own flavour list, and some sizes come in a two-colour mix, so please check the product page for the size you want.

Yes. We print your label and apply it to a clear bag, for a minimum of 30 bags. Labels come in two shapes: rectangular at 99mm x 68mm, or round at about 60mm across. Choose the label option on the product page and upload your artwork when you order. The cost per bag is shown on the page.

No. Each flavour is priced on its own quantity, so for the lower price, each flavour needs to reach that quantity on its own.

Keep the bags sealed in a cool, dry place, out of the sun. The best-before date is a quality guide, not a hard cut-off: fairy floss is almost all sugar, and kept sealed it holds up well. Our compostable bags are the exception and keep for 2 to 3 weeks.

Yes, our prepacked fairy floss is certified kosher by Kosher Australia. For other products, the certification is shown on the product page.

Yes, our salt and butter flavour popcorn is dairy free, and so is our coconut popping oil. If you have a specific allergy question about another product, please email us before you order.

Yes. Schools get 3.5% off prepacked fairy floss and ready-to-eat popcorn, and can pay later instead of paying when they order. To set it up, create an account on our website with your official school email address, then email us and we will switch on your school pricing. The discount does not apply to supplies (sugar, sticks, kernels, oil, snow cone supplies) or to machine hire.

Our guide, How Much Fairy Floss and Popcorn Per Guest, covers serves per guest, how much sugar or kernels to buy, and how many serves an hour a machine makes.

Flossing sugar and sticks. Our flossing sugar already has the colour and flavour mixed in, so it pours straight into the machine. If you would rather mix your own, Flosscol is a concentrate you stir into plain white sugar. Our fairy floss kits put the sugar and sticks together in the right amounts.

Yes, use our automatic-machine sugar. It is the same grain size as our regular flossing sugar, but has anti-clumping agents added so it keeps flowing through an automatic machine.

It is usually the weather. Fairy floss is made of very fine sugar strands that soak up moisture from the air, so on a humid or rainy day it softens quickly. Running the air conditioning helps, and serve or bag it soon after spinning.

That is normal. Coconut oil sets solid in cooler weather and turns liquid when it warms up. You do not need to melt it first: scoop it straight into the kettle.

The amounts are on our popping corn page, along with how to store kernels so they pop well.

Yes. Machines for sale ship Australia-wide. Machine hire is for Melbourne only.

Melbourne, and areas up to around 2 hours from metro Melbourne. Enter your suburb in the Quote tool to see the delivery price for your address.

A hire has three parts: the machine, the supplies for the number of serves you choose, and delivery and collection, which is one price for your suburb. Each machine's page shows its prices, and the Quote tool adds it all up, delivery included, and can email the quote to you.

A one day hire is how the hire is charged, not a 24 hour clock. We deliver the machine before your event and collect it afterwards, and you are only charged for the one day.

For a weekend event we deliver before the weekend and collect after it, and you are only charged for your event days. We confirm delivery and collection times with you once the booking is in.

Fairy floss and popcorn machines can be picked up from and returned to our Moorabbin store. Please bring a vehicle with room to keep the machine upright, and a second person for the larger popcorn machine. The chocolate fountain, slushy, frappe and soft serve machines are delivery and collection only.

Each machine plugs into a standard power point. The fairy floss machine needs a standard extension cord to reach your power point. If you are running more than one machine, put them on different power circuits where you can, so you do not trip a breaker.

Yes. Fairy floss is made to order, so someone needs to stay with the machine and spin each serve by hand.

Book and pay online on the machine's page, or use the order link in a quote. Your date is only secured once the booking is made. Online bookings close 2 business days before your hire; for anything sooner, please call us. For a weekend or public holiday, the booking needs to be confirmed during business hours beforehand. December is our busiest month, so book early.

There is no bond. You pay for the hire when you book, and your card is saved securely with our payment provider, Stripe. We place a temporary hold of $100 on your card, no earlier than the day before the equipment is delivered or picked up. A hold reserves the funds; it is not a charge. If no fee applies, we release it on the evening of the second business day after the equipment is due back with us. Some cards only keep a hold for a few days, so on a longer hire we may place a fresh hold of the same amount and then release the earlier one. If a hold cannot be placed or renewed, your hire still goes ahead as booked.

All hire bookings ask your bank to confirm the card with a one-time code (for example Mastercard ID Check). It is your bank checking that it is really you. Booking by phone does not skip it. We never see or keep your full card number.

Hire is usually paid by card at booking, because the card stays on file for the hire. If someone else pays, for example your accounts team, you can forward them the payment link from your quote. Schools and approved account customers can order on account. If you are signed in and your hire starts at least a few days away, you can choose bank transfer at checkout instead, and your card is still saved in case a fee applies: see our Pay by Bank Transfer page. We send a tax invoice on request.

For food safety and allergen control, our machines are used with supplies bought from us. If you need a machine without our supplies, please contact us before you book, as this can only be arranged case by case. For a chocolate fountain, you are welcome to bring your own fruit or marshmallows to dip.

Cancelling is free of any cancellation fee if you do it within 2 hours of booking, and a fee scales up as the hire date gets closer. The full scale, and what happens to supplies and payments, is set out in clause 2 of our Rentals terms. Your rights under the Australian Consumer Law are not limited by anything on this page.

Stop using it, do not try to repair it, and call us on 03 9761 7979. We will arrange to collect it, and if you ask for a replacement we will provide one where we have one available. Unless the breakdown was caused by misuse during your hire, you do not pay for any time you could not use the machine. Your rights under the Australian Consumer Law are not limited by this.

Trade pricing is for resellers and shops. Trade customers order online from a trade login, with a minimum order of $150 excluding GST. Details and how to apply are on our Trade page. If you are buying supplies for your own events, our listed prices already step down as the quantity goes up.

Flosscol is a colour and flavour concentrate which is mixed into standard white sugar to make flossing sugar. It can also be used as a general flavouring agent. Flosscol is Australian made by Flossy's.

For 30g and 70g Fairy Floss and Popcorn 8-12 weeks. For 100g and 200g Fairy Floss 6-8 months. For 1kg Popcorn 1-2 weeks.

Phone 03 9761 7979, Monday to Thursday 9:30am to 5:30pm and Friday 9:30am to 1:30pm, or email admin@flossys.com.au.